Monday, December 10, 2007

Network Security Administrators - all levels and all shifts

Rackspace is a highly awarded and respected managed web hosting company. We earned our place by approaching what we do from our customer�s point-of-view. We do more than just expertly support the technologies we provide (the servers, the devices, the data centers and the network); we also expertly support our customers. We call it Fanatical Support�. It�s a novel idea and it seems to work really well for all involved � our customers, our company and our employees.

Home to more than 1,800 Rackers (known to the outside world as Rackspace employees), we�ve nearly doubled in size during the past year � that�s how rapidly we�re expanding. And the growth has happened without us acquiring other companies or being acquired by another company. If you�re paying attention, this kind of growth means that we�re hiring all the time.

But just because we need to hire people, doesn�t mean we�ll let anyone in the place. There are a few prerequisites. You have to be pretty darn sharp. You need to like working hard. You should believe in Rackspace and Fanatical Support and in yourself. And you better love what you do, because we do.

Our Core Values are:

RESULTS first: substance over flash
Embrace CHANGE for excellence
PASSION for our work
We treat each other like FRIENDS and FAMILY

Perform ticket queue monitoring, and prioritization
Perform required maintenance for installation, configuration, and updates to firewalls, and VPN connections
Candidate will regularly troubleshoot customer IPSEC client and site-to-site VPN connections
Candidate will also deploy Cisco IDS sensors and configure monitor sessions on the access switch
Setup, configuration, troubleshooting and consultation of Cisco CSS content switches and Webmux load balancers
Maintain customer DNS Zones including updates and performing migrations, and troubleshooting
The candidate will also interact with customers via telephone to assist in setup or diagnostics of customer environments
Candidate will be responsible for provisioning, routing, and documenting IP address allocations for customer equipment
Use various 3rd party tools to monitor and address issues within our environment
Candidate must have the ability and desire to work within a Team Driven environment and be responsible enough to work solo
Candidates must also be proficient at researching issues using traffic analysis tools, debug tools, and vendor information

Job Requirements:
Excellent attitude, great phone etiquette, minimum typing speed of 40 words per minute
Candidate must possess the ability to both record and following detailed instructions and perform vendor research into advanced configurations & solutions
Candidate must have the ability to work in a mixed environment of GUI & command line operating systems. Working knowledge of an OS (Windows, Linux, Solaris, BSD)
Knowledge of TCP/IP ports and services. Familiarity with IP Tables a plus
Ability to create and perform simple command line scripts. Knowledge of PERL a plus.
Knowledge of DNS (A records, CNAMES, MX records, Authority Section, TTL values.)
Advanced knowledge of the PIX firewall required. Cisco PIX Certification a plus
Knowledge of Cisco IDS configuration and tuning recommended. Certification a plus.
Knowledge of load balancing a plus
Knowledge of IP routing and switching required
Knowledge or familiarity with web hosting a plus
Rackspace Managed Hosting is an Equal Opportunity Employer

Special Benefits Include:

* Relocation Reimbursement by Company
* health insurance
* Will sponsor visa if not US citizen


* No Telecommuting - must work all hours on-site
* Only considering applicants who currently live in the USA



Job Location(s):

210(TX), 512(TX)


Rackspace Managed Hosting

Apply email your resume to:

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